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Available Staff Positions

Director of Finance and Operations

We are looking for a Director of Finance and Operations to join our team. This position is responsible for managing all aspects of Make-A-Wish Wisconsin’s business operations including finance, budgeting and data, administration, human resources, audit and compliance, in accordance with the performance standards, policies and procedures set by Make-A-Wish America and Make-A-Wish Wisconsin. This position reports to the President & CEO and is a key member of the chapter’s senior leadership team.


  • Someone who has non-profit accounting experience
  • Understands the budget process
  • Is experienced or familiar with 990 tax exempts
  • Experience with all aspects of Human Resources
  • Charity Watchdog applications experience
  • Strong leadership skills


  • Bachelor of Arts or Science Degree in Accounting, Finance, Business Administration required. Previous non-profit accounting, fiscal management and budgeting experience required with at least 6 years progressive leadership experience.
  • As a member of the Senior Leadership Team, the Director of Finance and Operations has overall responsibility for revenue management, budget management, cost benefit analysis, forecasting needs and strategic leadership.
  • Self-motivated, detail-oriented professional with excellent organizational and interpersonal skills required. Ability to prioritize and manage multiple responsibilities with minimum supervision.
  • Proficient technical skills using sophisticated accounting software and Microsoft Office 365.
  • Ability to interact with all employees and a diverse group of stakeholders throughout the organization.
  • Excellent written, oral, interpersonal communication and customer service skills essential.
  • Flexibility to work events, evenings and weekends as needed.



  • Oversee all aspects of the chapter’s accounting functions on an accrual method of accounting including cash receipts, cash disbursements, in-kinds, fixed assets, depreciation, inventory, all transactions related to the general ledger, bank and investment reconciliations, payables, etc.
  • Prepare monthly and quarterly Chapter financials. Certify quarterly financial reports to the National Office.
  • Prepare for an independent annual financial audit following PBC List by a Certified Public Accounting firm identified and approved by the National Office. Ensure annual audit is timely, runs smoothly and results in an accurate Financial Statement.
  • Working with an outside CPA firm, ensure preparation of annual Federal 990 and State tax returns are completed and filed timely and accurately.
  • Lead the Chapter’s annual budget process.
  • Monitor cash flow.
  • Reporting and staff liaison to the Finance Committee/Board working in conjunction with the Board Treasurer.
  • Implement controls for fundraising events; training volunteers to handle cash according to our standards.
  • Monitor contribution receivables and collection follow up in conjunction with the Development staff.
  • Supervise entry and reporting of in-kinds gifts
  • Internal Event accounting. Assist with Special Events as needed.
  • Work with Director of Mission Delivery as it relates to Wish expenses and the annual Pending Wish Liability entry.
  • Serve as the main contact for Employee Credit Cards. Oversee expense entry and reconciliation.
  • Lead annual Functional Time Study and monitor spending as it relates to our functional % ratio.


  • Develop, update, implement and enforce Internal Control policies to safeguard chapter assets and operations.
  • Manage all audit and compliance processes. Prepare for National compliance audits to ensure Make-A-Wish Wisconsin remains in compliance in all aspects of chapter operations and to ensure transparency to the public. Train all staff to remain compliant at all times.
  • Update all Chapter policies annually for audits.
  • Complete applications for Charity Watchdog organizations.
  • Maintain all Government documents and licenses.
  • Maintain working knowledge of and comply with performance standards set by the National Office. Meet with President & CEO and senior staff to train and assist staff on changes to standards on an on-going basis.
  • Maintain all Chapter legal documents.
  • Update and maintain chapter information on NOAH (National Office Application Host).

Administration and Human Resources

  • Process Payroll and related entries.
  • Assist in the hiring process of employees and on-board new employees.
  • Maintain and update employee handbook.
  • Seek out, develop and implement all Chapter benefits. Reconcile and enter payments into accounting system by function.
  • Report Statement of Values annually and updates National with changes for Liability insurance.
  • Maintain employee personnel files, including employee evaluations and current job descriptions.
  • Attend National conferences, including financial symposiums to learn new laws and standards, remaining up to date on nonprofit best practices and state and federal law regarding nonprofit operations.
  • Supervise, train, engage and mentor Accounting & Office Manager and Technology Manager.
  • Work with President & CEO on Strategic Plan and growth objectives for the organization. Regularly evaluate the Finance Department structure/function for continual improvement.
  • Responsible for maintaining all office leases and lease accounting.
  • Maintain historical chapter information.

Information Technology

  • Oversee chapter’s IT manager and technology operations including database management.

To apply:

Wish Coordinator

We are looking for a Wish Coordinator to join our team. This position is responsible for the coordination of wishes within the policies and procedures established by Make-A-Wish America and Make-A-Wish Wisconsin. The Wish Coordinator assists the Mission Delivery Department in fulfilling its mission: Together, we create life-changing wishes for children with critical illnesses.


  • Manage an individual caseload of wishes and ensure the wishes proceed in a timely manner. For travel wishes, responsible for: transportation, accommodations and services, assisting destination chapters, medical equipment, liability forms, itineraries and any other details necessary for the proper execution of the wish. For non-travel wishes, responsible for: purchasing, organizing and implementing all facets of the wish in a timely and cost-effective manner.
  • Supervise and support assigned wish granting volunteers throughout the wish process.
  • Establish budgets for each wish, ensure fiscal responsibility for each wish.
  • Ensure proper and up to date data entry of wish child information throughout wish process (Raiser’s Edge and Salesforce programs software).
  • Maintain that each assigned wish has all required forms completed and in the file per Make-A-Wish America.
  • Specialize in assigned wish categories to ensure a quality wish experience for every child served.
  • Research, develop and maintain relationships with vendors in wish specialty area in an effort to affordably grant wishes to qualified children.
  • Maintain close communication with wish granters and wish families to ensure an orderly, magical wish that is in the best interest of the child.
  • Keep abreast of all National and local policies, procedures, Performance Standards, guidelines and resources as they relate to the wish granting program.
  • Conduct volunteer and medical outreach training sessions statewide with Mission Delivery colleagues as needed.
  • Serve as a wish granter with rush wishes and in unusual family situations.
  • Support Development and Communication Departments as needed.
  • Assist in selecting certain wish children for participation in special events.
  • Write/mail in-kind thank you letters and wish family correspondence as needed.
  • Represent Make-A-Wish Wisconsin responsibly, professionally and provide excellent customer service to all constituents.
  • Perform all other duties as assigned.


  • A commitment to and passion for the work of the Make-A-Wish Foundation. Bachelor of Arts or Science Degree required. Previous non-profit experience desired, including work with children and families. Volunteer and fundraising experience helpful.
  • Self-motivated, creative problem-solving team player who is a detail-oriented professional with excellent writing, organizational and interpersonal skills. Ability to prioritize and manage multiple responsibilities with minimal supervision is essential.
  • Experience with having difficult conversations needed.
  • Must have strong computer skills, Raiser’s Edge experience desired.
  • Spanish-speaking individual a plus.
  • Public speaking experience helpful.
  • Excellent communication and customer service skills. Ability to interact with diverse groups and work successfully in a collaborative, team-oriented organization is essential.
  • Must have reliable transportation and be willing to work evening and weekend hours as needed.

Salary is competitive and based upon qualifications. Comprehensive benefits package included.

TO APPLY: Submit cover letter, resume and salary requirements to: by March 29, 2019.
Subject Line should read “Wish Coordinator”
Only candidates selected for interview will be contacted

Download copy of Wish Coordinator job description here.

Latest Status Update

  • Mark your calendar for Oil Change Day! Receive a FREE standard oil change at a Bergstrom Automotive location near you on Saturday, April 13 with a $15 (or more) donation to Make-A-Wish Wisconsin! *Up to 5 quarts conventional oil. $29.95 value. All other oil changes will receive a $29.95 discount with a $15 donation. It will be an exciting day with many other great festivities! #drivefordreams #bergstromauto

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